Office Hours
8.30am - 5.30pm Mon - Fri
8.30am - 4.00pm Sat

Paying Your Rent
You may pay your rent by the following means:

• Internet (See attached instructions)
• Direct Debit (This also applies if you fall more than two weeks behind in your rent)
• Cash - correct monies only
• Cheque

Rental Bond
This is 4 weeks rent and is paid at the beginning of you tenancy. You are to have a Bank Cheque or Postal Money Order made out to the Department of Fair Trading for this amount. This bond is held for the duration of your tenancy and is held as security against damage, undue wear and tear and on final inspection, depending if the property is left in good condition and you have no monies owing, your bond will be promptly refunded to you.

Condition Report
Before you begin your tenancy with Better Homes Realty, we do a detailed inspection of the property and a condition report is done at the same time, of which the tenant gets a copy and has 7 days to return the yellow copy back to our office, signed. You have the opportunity to agree or disagree with what the property manager has noted. You, the tenant, keep the 'blue' copy for your records.

Utilities - Telephone, Gas and Electricity
When you move into your rental premises, it is your responsibility to have the meters read and the appropriate facility connected in your name.

For connection and disconnection, please call the following numbers:

Periodic Inspections
Periodic inspections are carried out during the course of your tenancy and 7 days notice is given to the tenant. These inspections are to check that the property is being maintained and see what routine maintenance is required.

Insurance
Because your contents and personal possessions are precious to you, we strongly recommend that you insure them against loss, damage and theft. The landlord or agent is not responsible for this.

Repairs and Maintenance

• Report all repairs and maintenance to Better Homes Realty 8876 5888
• After hours please phone
  Vicki Deece - 0408 505 288 or
  Oliver Ockerlander - 0407 788 088
• Email to the following address service@bhrealty.com.au 
• Fax a maintenance repair form to fax no. 8876 5899
• Fill in the Repairs Form on this website

Post maintenance repair or requests to:
Better Homes Realty - Property Management
PO Box 705, EPPING NSW 1770

You must NOT order a tradesperson yourself

Gardens and Lawns
As per your Lease Agreement, it is your responsibility to keep your gardens weeded, the lawns mowed and generally keep the house and grounds well presented.

Vacating your Premises or Terminating Your Tenancy Agreement
If you are approaching the end of your lease agreement, however it has not as yet expired, you must give 14 days written notice.
If your lease has expired, you must give 21 days written notice.
If, for any reason you need to break the lease agreement, rent shall have to be paid until a new tenant can be secured.

You must leave your premises in a clean and well presented state and all keys are to be returned to Better Homes Realty. Your Property Manager will do a final inspection and providing that the above is adhered to and there are no outstanding monies owing, ie water and rent etc., your bond will be returned to you.

The above tips and procedures are only a guideline, for a more detailed view, read your copy of 'The Renting Guide' located in your Better Homes Realty Tenant Pack.

Internet Banking

Below are some general instructions on how to setup and schedule internet rental payments from your account into our Trust account. You can find our bank details on the front page of your lease agreement and simply follow the instructions below. If you have any problems setting this up please give either your bank's help desk or our office a call on 8876 5888.

Simply log into your internet banking account and follow these instructions.

How To Setup Third Party Account:

• Go to the payments menu, select "Third Party Accounts", then "Setup"
• Enter the 6 digit BSB Number (Branch Number), Account Number and the Account Name.
• Click "Submit" to continue or "Clear" to start again.
• View the Third Party created. Check that all details are correct.
• Click "Confirm" if all details are correct. Click "Cancel" if the account details are incorrect.
• Check the details provided in the confirmation screen.

How to Schedule a Transfer

• Go to the Payment menu and select "Transfer" OR Click on the "Transfer" tab.
• Select the "From" and "To" accounts by clicking their icons on the Internet Banking desktop.
• Enter the amount in the "Amount" field.
• You may also enter a description, which will appear within your Bank statements. Note: this field is not mandatory.
• Click on the "Schedule" button to proceed.
• Select the payment frequency from the "Frequency" drop down box.
• Enter the First Payment date and the Last Payment date in the fields provided.
• Select the "Email Receipt" box in order to receive a payment notification that is sent to your email account. If your schedule payment frequency is more than 'Once Only', you will also receive a separate email to notify when your schedule payment has expired.
• Please note Schedule Payments can only be submitted for a maximum of 24 months.
• To proceed, click "Schedule".
• To edit, click "< Previous".
• To end request, click "Clear".
• A confirmation screen will appear with the Schedule details. If these are correct, click the "Confirm" button.
• Otherwise use the "< Previous" button to navigate to the previous screen or the "Cancel" button to cancel the payment.
• Once confirmed, a receipt will appear. You may either "Print", "Copy" or press "OK".